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Customer Service Representative

1 month ago

Columbus, Ohio, United States Ingka External Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for creating a positive customer experience by ensuring accurate transactions and/or orders. You will record information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.

Key Responsibilities

  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
  • Builds emotional connections through meaningful and empathetic interactions with customers.
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

What We Offer

At Ingka External, we prioritize our co-workers' well-being and offer a range of benefits and perks to support their work-life balance. These include generous paid time off, holiday and sick time, as well as access to education assistance and learning programs.

Requirements

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent