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Client Solutions Support Specialist

2 months ago

Columbia, South Carolina, United States The Benefit Company, Inc. Full time
Job Overview

Position Title: Assistant Solution Manager
Department: Client Services
Reports to: Supervisor Solution Management

Role Summary:
The Assistant Solution Manager plays a pivotal role in supporting our Solution Management team, clients, and business partners. This position is essential for the creation of vital internal and external resources that assist clients during their renewal and onboarding phases. Responsibilities encompass the timely development of system Setup Guides and enrollment materials tailored to client needs. The Assistant Solution Manager enhances the efficiency of the renewal and onboarding processes while delivering exceptional customer service through precise and prompt execution of all assigned tasks.

Key Responsibilities:

• Utilize critical thinking skills to effectively manage job responsibilities, which is crucial for professional development.

• Support the Solution Management team by demonstrating initiative and analytical skills to provide effective solutions for clients and partners.

• Execute transactions in Benefitfirst relevant to specific client support tasks.

• Serve as a backup for Customer Care Center Phone Support.

• Undertake additional duties as required.

Main Functions:

• Assist and support the Solution Management team, clients, and business partners.

• Develop client renewal materials, including system Setup Guides and COBRA enrollment packets.

• Offer technical assistance on utilizing Benefitfirst and address benefit-related inquiries.

• Ensure excellent customer service through timely and accurate task completion.

• Enhance the efficiency of the onboarding and renewal processes.

• Cultivate expertise in Benefitfirst usage.

• Monitor onboarding and renewal timelines with a sense of urgency.

• Provide outstanding customer service to clients.

• Show initiative in developing skills and knowledge for future advancement to Solution Manager roles.

Work Environment & Physical Demands:

• Standard office setting.

• Extended periods of computer use.

• Occasional lifting may be necessary for moving equipment, files, and supplies.

Qualifications:

• High school diploma or equivalent experience in human resources, insurance, or financial services.

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