Marketing Representative

7 days ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time
About the Role

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We are seeking a highly motivated and customer-focused Marketing Representative - In House to join our team.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all guests, projecting a professional company image and championing Hilton quality customer care culture throughout all marketing channels.
  • Lead Generation: Receive pre-arrival allocations of upcoming arrivals and make calls to assigned leads to offer customer/marketing services and invite eligible guests to a qualified timeshare sales presentation during their stay.
  • Follow-up and Reporting: Follow up with guests and provide customer service, handling personal workloads and updating reports accordingly.
  • Marketing Initiatives: Ensure all marketing initiatives are being delivered and support guest and concierge service, assist with tour or marketing-related issues, and communicate guest needs to resort operations to support a positive guest experience.
  • Team Environment: Build and cultivate a team environment, confirming appointments with guests to ensure tour reservations and improve show rate.
Requirements
  • Availability: Must be available to work weekends, holidays, mornings, nights, and any other days/hours as required per business needs.
  • Communication Skills: Carries out all reasonable requests by management and requires intermediate Microsoft Office & Operating system knowledge.
Why Work for Us

HGV is now offering first-day benefits to new employees, including an excellent earnings package and uncapped commissions, outstanding health care options, paid time off, and more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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