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Community Director

2 months ago

Nashville, Tennessee, United States MidTN Volunteer Properties Full time
About Us

MidTN Volunteer Properties is a leading property management firm specializing in multi-family apartment communities. Our portfolio encompasses over 6,000 doors across Kentucky, Tennessee, and Georgia, with a strong foundation built on core values of teamwork, integrity, vibrant engagement, continuous improvement, and compassion.

Our Commitment to Employees

We prioritize the well-being of our employees, offering comprehensive medical benefits after 60 days, a 401(k) plan after one year, and generous PTO benefits. This enables our team to strike a harmonious balance between work and life.

Our Approach to Training and Development

We invest in our employees' growth through dedicated training and development programs, equipping them with the tools and resources necessary for success and advancement. If you're a driven individual seeking a challenging role that fosters continuous knowledge expansion, we invite you to explore our opportunities.

Job Summary

We seek a highly motivated and experienced Community Manager to join our team. As a key representative of MidTN Volunteer Properties, you will embody our core values and drive our commitment to excellence in the industry.

Responsibilities
  1. Lead, manage, and be accountable for the staff, operations, and financial performance of your community.
  2. Lead and support leasing efforts to maintain occupancy requirements.
  3. Implement maintenance workflows to ensure productivity and meet standards.
  4. Ensure all team members adhere to Fair Housing standards and applicable laws and regulations.
  5. Act as the liaison between the organization, community staff, residents, and vendors.
  6. Conduct thorough property inspections to identify maintenance, cleanliness, and improvement needs.
  7. Bid and negotiate contracts with vendors/subcontractors for services at an affordable rate.
  8. Market vacant spaces to attract residents, including social media promotion, advertising, and collaboration with the marketing team.
  9. Document communication with prospects and execute leases in Appfolio.
  10. Process applicant screenings, complete move-ins/move-outs, renewals, and rent increases, ensuring accurate monthly charges and maintaining resident files in Appfolio.
  11. Maintain a positive, productive relationship with residents to provide an enjoyable living environment while enforcing lease terms.
  12. Collect rent and delinquent accounts, and initiate eviction processes as advised by legal counsel.
  13. Oversee operating expenses to achieve financial goals and report to the leadership team on financial performance.
  14. Provide budget explanations, perform end-of-month close-out, and submit reports to upper management.
  15. Respond to issues outside of normal work hours when necessary.
  16. Present a professional image and represent the community and MidTN Volunteer Properties positively.
  17. Source and build relationships with prospects, residents, and vendors to expand business opportunities.
  18. Stay up-to-date with market knowledge to provide exceptional service to the industry and community.
  19. Work with passion to motivate and inspire your team for growth.
  20. Perform other projects as assigned.
Requirements

We seek a candidate who embodies our core values and possesses:

  • Exemplary teamwork, balance, dedication, and drive.
  • A passion for the industry, staying current with market trends and knowledge.
  • Great energy, a willingness to take on challenges, and a drive to set and achieve new goals.
  • Effective leadership skills, providing helpful solutions and striving for proactive improvement.
  • Considerable knowledge of financial management, review, and reporting of community expenses.
  • Professional written and verbal communication skills.
  • Interpersonal savvy with strong communication and presentation skills.
  • Computer skills to operate computers and other technological devices to access email, websites, and company software.
  • The ability to prioritize, multi-task, work in a fast-paced environment, and meet deadlines.
  • An analytical and strategic mindset.
Qualifications

We require:

  • 1-3 years of property management experience.
  • 1-3 years of property budgeting experience, assisting with budget preparation, monitoring, and adherence.
  • In-depth knowledge of property management, including financials, Fair Housing laws, landlord/tenant laws, and other regulations.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences. Our organization prohibits discrimination and harassment of any kind, providing a work environment free from such behavior. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.