Guest Service Coordinator

3 days ago


Albany, New York, United States The Del Monte Lodge Full time

The Del Monte Lodge seeks a skilled Guest Service Coordinator to enhance the overall guest experience. As a Front Desk Clerk, you will be responsible for delivering exceptional service by registering guests, assigning rooms, and handling check-in and check-out processes efficiently.

About the Position

This role requires strong organizational, time-management, and prioritization skills to ensure seamless execution of front desk duties.

  • Provide excellent customer service by responding to guest inquiries and resolving issues promptly
  • Maintain accurate records of guest interactions and transactions
  • Ensure effective communication with colleagues and management regarding guest needs and concerns
  • Perform various administrative tasks, such as processing payments and managing room availability
Requirements

To excel in this role, you should possess:

  • 1-3 months of relevant experience or equivalent combination of education and experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer skills and proficiency in software applications
  • Flexibility to adapt to changing situations and priorities
Compensation and Benefits

As a valued member of our team, you will receive:

  • A competitive hourly rate of $16.50
  • Eligibility for comprehensive benefits packages, including medical, dental, and vision coverage
  • Access to discounted rates on hotel stays and amenities
  • Opportunities for professional growth and development


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