Customer Service Ambassador
5 days ago
At Nothing Bundt Cakes, we're passionate about spreading joy and making every celebration sweeter. Our warm and welcoming bakery environment is the perfect place to work if you're enthusiastic about providing exceptional customer service.
The RoleWe're seeking a skilled Guest Service Representative to join our team As a Guest Service Representative, you will be the first point of contact for our guests, creating a memorable experience and leaving a lasting impression. You'll embody our core values of a Servant's Heart, Spirit of a Champion, and Genuine Connections.
Responsibilities- Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs.
- Maintain strong product knowledge to educate guests on NbC cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise to complete a unique celebration.
- Process guest orders efficiently and accurately using the point-of-sale system.
- Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor and dusting/cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Able to work various shifts, including early mornings, evenings, weekends, and holidays based on changing business demands.
- No formal education or work experience required, but previous guest service experience at a bakery, restaurant, or retail store is a plus.
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Customer Service Ambassador
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Customer Service Ambassador
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