Guest Services Representative

4 weeks ago


Albany, New York, United States ASM Global Full time
About the Job:

The Guest Services Representative is responsible for providing exceptional customer service to patrons attending events at MVP Arena. This involves answering questions, resolving issues, and maintaining a safe and welcoming environment. The ideal candidate will be highly motivated, organized, and able to work effectively in a fast-paced environment.

Key Responsibilities:

* Providing accurate and timely information to patrons regarding events, facilities, and services
* Responding to patron inquiries and resolving issues in a professional and courteous manner
* Maintaining a high level of attention to detail when scanning tickets and handling cash transactions

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also be able to maintain confidentiality, handle cash transactions accurately, and follow instructions from management. A minimum of six months prior customer service experience is required.

Compensation and Benefits:

We offer competitive pay rates of $15.00 per hour, flexible scheduling, and opportunities for career advancement. Additionally, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

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