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Front Office Ambassador

2 months ago


Chicago, Illinois, United States Waldorf Astoria Hotels & Resorts Full time

Job Summary

The Front Office Ambassador will be responsible for delivering exceptional guest experiences at Waldorf Astoria Hotels & Resorts. This role will involve greeting guests, resolving issues, and providing personalized service to ensure a memorable stay.

Key Responsibilities

  • Guest Arrival and Departure
    • Welcoming guests and ensuring a smooth check-in process
    • Providing personalized service and addressing guest needs
  • Operational Support
    • Assisting with operational needs and resolving guest challenges
    • Upgrading guests and promoting services and amenities
  • Customer Focus
    • Providing exceptional customer service and ensuring guest satisfaction
    • Responding to guest feedback and concerns

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • Previous customer service experience preferred
  • Skills and Qualifications
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Strong problem-solving and conflict resolution skills

What We Offer

  • Competitive Compensation and Benefits
    • Medical insurance coverage
    • Mental health resources
    • Best-in-class paid time off
  • Opportunities for Growth and Development
    • Training and development programs
    • Opportunities for advancement