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Group Sales Coordinator

4 weeks ago

Charleston, West Virginia, United States Aimbridge Hospitality Full time
Job Summary

$18-$20 per hour

Assist the Director of Sales and Sales Managers in achieving customer satisfaction by performing administrative duties related to guest and hotel communications through the sales team, as well as light selling duties to small groups and functions.

Responsibilities
  • High School diploma or equivalent is required, with College coursework in a related field preferred.
  • Experience in a hotel or related field is also preferred.
  • Ability to type 55 wpm.
  • Proficient with Microsoft operating systems, OnQ, and Sales Pro Enterprise.
  • Maintain composure and objectivity under pressure.
  • Effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Effectively listen to, understand, clarify, and resolve the concerns and issues raised by coworkers and guests.
  • Ability to work with and understand financial information and data, and basic arithmetic functions.
Job Responsibilities
  • Approach all encounters with guests and Associates in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including compliance with the Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain Sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program as applicable.
  • Demonstrate awareness of established goals for each department and the role played in the Sales process to achieve and/or exceed these goals.
  • Answer phones, qualify incoming inquiry calls, and ensure all inquiries are dealt with accurately, timely, and in a professional manner.
  • Type sales contracts, BEOs, correspondence, reports, forms, direct mail pieces, etc. as needed by the sales team.
  • Maintain lead log and lead statistics to be used for strategic outbound sales.
  • Maintain Sales system (i.e. Delphi SalesPro, etc.) docs and ensure consistent, accurate, and working properly.
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, special events, etc.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Maintain flow of sales contracts through proper distribution to client team and to appropriate department head.
  • Quote prices for meeting inquiries and work with respective Sales leadership at the property (i.e. DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Work with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distribute BEOs, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
  • Assist guests and clients with small changes requests, etc. and complete needed paperwork for Manager.
  • Conduct site inspections for the department as needed.
  • Enter group pickup in sales pro daily and enter preferred production in sales pro monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files.
  • Monitor/Order office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
  • Call clients for guarantee numbers for functions 72 hours prior, create/close house accounts, and complete AV order.
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
  • Attend Sales Meetings and take minutes, type, and distribute accordingly.
  • Other items as they relate to the Sales and Marketing effort of the hotel, as well as any other items as needed by the entire management staff.
  • Familiar with all Aimbridge Hospitality sales policies and house rules.
  • Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
  • Any other duties as assigned by DOS specific to respective property.
Property Details

Newly renovated and located in the heart of Charleston's Historic District, and adjacent to famed Marion Square and Charleston's newest venue; The Gaillard Center (1 block away), this hotel incorporates diverse offerings.

The Courtyard Charleston Historic District is a destination renowned for its historic charm and coastal lifestyle and culinary talent.

Voted #1 city in the US by the discerning readers of Condé Nast Traveler and Travel + Leisure magazines, guests will find a region steeped in history, yet surprisingly cutting edge.

The Courtyard Charleston Historic District offers a sought-after Southern experience and an ideal location for business meetings, formal events, and intimate gatherings.

The Courtyard Charleston Historic District features over 7800 square feet of meeting space and beautiful outdoor function space reminiscent of a Charleston garden.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.

Benefits
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay. Ask your Recruiter for more details.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.