Customer Service Sales Representative

4 weeks ago


Charleston, West Virginia, United States Lotus Technology Group, Inc. Full time
Job Title: Customer Service Sales Representative

Job Summary:

We are seeking a highly skilled Customer Service Sales Representative to join our team at Lotus Technology Group, Inc. The ideal candidate will have excellent problem-solving skills, the ability to think creatively, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

* Promote and sell products and services to customers
* Provide excellent customer service via phone
* Negotiate and complete save/service order requests from customers
* Work with customers patiently, tactfully, and efficiently
* Accurately inform customers of various fees and adjustments
* Provide options to customers based on product and service needs

Requirements:

* Outstanding customer service skills
* Excellent communication, interpersonal, analytical, and problem-solving skills
* Basic math skills, data entry skills, and sales aptitude
* Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills
* Ability to multitask in a fast-paced environment

Preferred Qualifications:

* Previous customer service experience in a high-volume environment
* 2+ years of call center experience or equivalent required
* High school diploma or equivalent
* 18 years of age or older

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