Administrative Assistant
5 days ago
The Administrative Assistant/Receptionist position at PGT Innovations plays a vital role in ensuring seamless interactions with customers and staff. This dynamic role requires an individual who can maintain a positive and productive atmosphere throughout the shift.
Key Responsibilities
Front Office Administrative Staff
- Greet visitors, direct them to staff, or show them the product, scheduling appointments as needed.
- Answer incoming calls, schedule sales appointments, and review performance results for sales closing percentages, demo rates, and other key metrics.
- Transfer calls to available staff, send emails to staff when unavailable, and take calls for the service department and other offices in the building.
- Attend open houses as needed for support and traffic flow, collect and distribute mail and packages, and mail out warranties and postcards.
- Encourage sales staff, praise their sales, and update the customer relationship management (CRM) system with accurate customer information.
- Generate referrals and reviews via phone calls to current customers and sign visitors into the log.
Customer Service and Sales Coordination
- Ensure customers receive exceptional service for inquiries, questions, order status, and service requests, while supporting the office team as needed.
Physical Demands and Work Environment
The physical demands of this role include frequent sitting, walking, and standing, as well as occasional climbing, stooping, kneeling, crouching, crawling, and balancing. The role also requires frequent use of eye, hand, and finger coordination for office machinery and oral and auditory capacity for interpersonal communication.
Benefits
PGT Innovations offers a generous benefits package, including health, dental, and vision insurance, a matching 401(k) program, reimbursement accounts, short-term and long-term disability, company-paid life insurance, and an employee assistance program.
About PGT Innovations
At PGT Innovations, we build and support high-quality windows and doors, but every day holds opportunities for us to do more - from building stronger teams to fostering better relationships with our customers.
Our Culture
We're a collaborative group, an understanding family, and a strong team that works together to inspire greater opportunity for our customers, community, and team members. We offer competitive compensation, career advancement opportunities, medical and dental coverage, tuition reimbursement, 401(k) matching, profit sharing, paid time off, and volunteer time off.
PGT Innovations is an equal opportunity employer and prohibits harassment of applicants or employees based on protected categories.
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