Technical Support Expert

7 days ago


La Crosse, Wisconsin, United States Optum Full time

Optum, a global organization, delivers care and technology to help millions live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

As a Technical Support Expert at Optum, your primary responsibilities include receiving, troubleshooting, and responding to Help Desk requests in a 24/7 environment.

Key Responsibilities:

  • Receive and troubleshoot Help Desk requests via phone calls or emails
  • Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
  • Educate end-users on resolving various hardware and software problems
  • Act as front-end support for technical issues and gather accurate data related to incidents reported by end-users

What You'll Need:

  • Associates Degree (or higher) AND 6+ months of experience in desktop support OR High School Diploma/GED (or higher) AND 2+ years of work/military experience in an IT field
  • Strong written and verbal skills
  • Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86

Salary Estimate: $55,000 - $65,000 per year

Benefits: Comprehensive benefits package, career development opportunities, and a diverse and inclusive work environment.



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