Technical Support Professional
5 days ago
This full-time Information Technology Support Specialist position is available at Trust Point Inc. in La Crosse, WI.
Estimated Salary: $60,000 - $80,000 per year
Job DescriptionAs a member of our IT team, you will provide technical support to our staff, addressing questions and concerns in a professional and timely manner.
- Main Responsibilities:
- Reviewing trouble tickets and scans
- Troubleshooting of equipment
- Informal training on various computer hardware and software
- Review of network logs, nightly perimeter vulnerability reports and email system.
- Management of Zoom video conferencing
- Issuance and maintenance of key fob access
- System user set-up and troubleshooting, both in office and work from home environments
- Support IT infrastructure in all offices
We are seeking a candidate with a strong foundation in IT or a related field, preferably with 2-year degree or 5 years of relevant experience.
- Preferred Qualifications:
- Knowledge of Salesforce CRM and Addvantage software
- Aptitude for understanding and troubleshooting technology-related issues
- Strong problem-solving skills, people skills, and written and verbal communication skills
We offer a comprehensive benefits package, including on-site workout facility, pet insurance, paid volunteer time, identity protection coverage, and a generous 401(k) and profit-sharing plan.
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