Technical Support Professional

5 days ago


La Crosse, Wisconsin, United States Trust Point Inc. Full time
About the Role

This full-time Information Technology Support Specialist position is available at Trust Point Inc. in La Crosse, WI.

Estimated Salary: $60,000 - $80,000 per year

Job Description

As a member of our IT team, you will provide technical support to our staff, addressing questions and concerns in a professional and timely manner.

  • Main Responsibilities:
  • Reviewing trouble tickets and scans
  • Troubleshooting of equipment
  • Informal training on various computer hardware and software
  • Review of network logs, nightly perimeter vulnerability reports and email system.
  • Management of Zoom video conferencing
  • Issuance and maintenance of key fob access
  • System user set-up and troubleshooting, both in office and work from home environments
  • Support IT infrastructure in all offices
Qualifications

We are seeking a candidate with a strong foundation in IT or a related field, preferably with 2-year degree or 5 years of relevant experience.

  • Preferred Qualifications:
  • Knowledge of Salesforce CRM and Addvantage software
  • Aptitude for understanding and troubleshooting technology-related issues
  • Strong problem-solving skills, people skills, and written and verbal communication skills
Benefits

We offer a comprehensive benefits package, including on-site workout facility, pet insurance, paid volunteer time, identity protection coverage, and a generous 401(k) and profit-sharing plan.



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