Technical Support Specialist Rochester

7 days ago


La Crosse, Wisconsin, United States IDR, Inc. Full time
About IDR, Inc.

IDR, Inc. is a well-established company with 25+ years of experience in the industry. We pride ourselves on our employee-centric culture and commitment to providing excellent work-life balance.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team in Rochester, MN. This is a 1-year contract role that offers a competitive compensation package, including full benefits and a dedicated Engagement Manager.

Responsibilities
  • Coordinate hardware and software orders from receipt to installation, collaborating with Workstation Support Services.
  • Ensure proper equipment labeling and document device specifications according to Mayo standards.
  • Conduct on-site installations, provide customer service, and offer technical support for repairs.
  • Serve as a technical liaison, collaborating with various support services, and assist with end-user training when needed.
Requirements

To be successful in this role, you will need:

  • A High School Diploma and 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware.
  • Knowledge of Operating Systems and configuration, hardware configuration, and software installation.
  • An Associates degree in Computers, Technology, Electronics, or related field; OR two years of Technical School training in Computers, Technology, Electronics, or related field.
Benefits

As a Technical Support Specialist at IDR, Inc., you can expect:

  • Full benefits during the contract (Medical, Dental, Vision, etc.).
  • Able to get your foot in the door with a well-established company.
  • Competitive compensation ($22.38/hr W2).
  • Excellent work-life balance.

This role is an exciting opportunity to join a large organization and work within an ever-growing team-oriented culture. If you are looking for a challenging and rewarding career, please apply today



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