Technical Support Specialist
7 days ago
TEKsystems is partnering with a local client in the La Crosse area to find several onsite Technical Support Specialists for our Help Desk team. This position will be responsible for troubleshooting and resolving hardware and software issues for internal users.
Duties and Responsibilities:
- Receive, troubleshoot, and respond to Help Desk requests via phone calls or emails in a 24/7 environment
- Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
- Educate end-users on how to resolve various hardware and software problems
- Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines
- Monitor stock levels of hardware and submit requests for equipment when needed
- Front Desk duties to include helping walk-ins, recording receipts of computer equipment
- Provide on-site technical support for video conference software and hardware
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
- Monitor telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
- Maintain Incident / Request logs and records
- Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
- Maintain and install printers and scanners
- Setup new computers including connecting keyboard, mouse, and monitor to PC, checking for proper operation and installation of software
- Investigate and resolve computer software and hardware problems
- Provide software application support to end-users via telephone or onsite
- Perform related duties as may be required
Details:
Open shifts include Monday - Friday 8am - 5pm and Monday - Friday 12pm - 9pm.
Requirements:
A minimum of an Associate's Degree in an Information Technology-related field and 6+ months of IT support experience is required. The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.
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