Senior Vice President of Technology

5 days ago

Seattle, Washington, United States CLevelCrossing Full time
About This Role

We are seeking a highly experienced and skilled Senior Vice President of Technology to join our team at LivePerson. As a key member of our leadership team, you will be responsible for defining and executing our technology strategy, driving innovation, and ensuring the delivery of high-quality outcomes.

As a Senior Vice President of Technology, you will lead a team of over 200 engineers, managers, contractors, and vendor contacts in a remote workforce distributed across the globe. You will own and execute the technical strategy through which we achieve the coveted "5 Nines" of availability for our private and public cloud infrastructure, core services, and developer tooling.

You will also be responsible for helping application owners understand their responsibilities in achieving the coveted "5 Nines" of availability, defining and driving the strategy to enable service owners and your teams to gauge and act on how service health metrics evolve based on increasing traffic over time.

Additionally, you will scale your team and application teams through increased investment in systems and automations that enable smart people to achieve great outcomes with minimal effort, driving transparency and improvement activities through blameless postmortems and iterative programs that focus on reducing the time humans spend operating and fixing our live operations infrastructure.

You will also drive multiple high-profile program work streams spanning our infrastructure and product engineering teams, such as readiness for peak traffic events, identifying trends and promoting solutions across multiple product areas by being an influencer around software architecture best practices, including supportability, scalability, performance, availability, maintainability, extensibility, and security.

Using a Product Management mindset, you will reach out to customers and internal stakeholders, presenting and driving alignment around vision, creating a clear long-range roadmap, etc. You will also set standards around patterns, frameworks, technologies, and processes to promote a simple and consistent approach across multiple types of services.

As a role model for LivePerson values of Trust, Customer Success, Innovation, and Equality, you will be responsible for leading by example and promoting a culture of innovation, experimentation, and continuous learning.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
  • 18 years of experience in running enterprise-scale services in private and public cloud environments.
  • Experience managing live operations for private cloud networks, databases, compute infrastructure, and runtime tooling (e.g. logging, monitoring, deployment systems).
  • Experience in capacity forecasting & capacity management in both private and public clouds, including cost analysis for a multi-million dollar yearly budget.
  • Experience maturing how engineering organizations manage reactive tech incidents.
Preferred Qualifications
  • Experience driving large-scale organizational transformation, including diverse, international, and geo-distributed teams.
  • Experience supporting a microservice environment in both private and public clouds.
  • Ability to collaborate across multiple teams and drive to success through influence.
  • Ability to arbitrate technical discussions and make challenging calls (especially among an audience with diverse background and knowledge), and communicating those decisions to C-level executives.
  • Ability to turn ambiguity into clarity with short-term actions and a long-term strategy.
  • Experience managing indirectly through other managers.
  • Experience managing external partners and sensitive customer-facing communication.
  • Experience in hiring, training, and retaining a team of talented individuals from interns to VPs.
  • Proven ability to work in a fully remote environment with people across the globe.
  • Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification).

We are an equal opportunity employer and welcome applications from diverse candidates. We consider qualified applicants regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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