Senior Vice President of Technology

7 days ago


Seattle, Washington, United States CLevelCrossing Full time
About This Role

We are seeking a highly experienced and skilled Senior Vice President of Technology to lead our infrastructure and operations teams. As a key member of our leadership team, you will be responsible for defining and executing our technical strategy, driving innovation, and ensuring the delivery of high-quality outcomes.

Key Responsibilities
  • Lead a team of over 200 engineers, managers, and contractors in a remote workforce distributed across the globe.
  • Own and execute the technical strategy for achieving 5 nines of availability for our private and public cloud infrastructure, core services, and developer tooling.
  • Help application owners understand their responsibilities in achieving 5 nines of availability.
  • Define and drive the strategy to enable service owners and teams to gauge and act on service health metrics.
  • Scale teams and application teams through increased investment in systems and automations that enable smart people to achieve great outcomes with minimal effort.
  • Drive transparency and improvement activities through blameless postmortems and iterative programs.
  • Drive multiple high-profile program work streams spanning infrastructure and product engineering teams.
  • Identify trends and promote solutions across multiple product areas.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent training or work experience.
  • 18 years of experience in running enterprise-scale services in private and public cloud environments.
  • Experience managing live operations for private cloud networks, databases, compute infrastructure, and runtime tooling.
  • Experience in capacity forecasting and capacity management in both private and public clouds.
  • Experience maturing how engineering organizations manage reactive tech incidents.
Preferred Qualifications
  • Experience driving large-scale organizational transformation.
  • Experience supporting a microservice environment in both private and public clouds.
  • Ability to collaborate across multiple teams and drive to success through influence.
  • Ability to arbitrate technical discussions and make challenging calls.
  • Proven ability to work in a fully remote environment with people across the globe.
About LivePerson

At LivePerson, we are proud to be an equal opportunity employer. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued. We are a global company with a presence in multiple countries and a diverse team of talented individuals.



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