Client Manager
12 hours ago
CellCarta is seeking a skilled and detail-oriented Client Manager to join our global team in Lake Forest, CA. In this pivotal role, you'll be responsible for scoping, budgeting, and managing incoming client requests for histopathology services in clinical trials and assay development. You will collaborate with cross-functional teams to ensure top-tier customer service, regulatory compliance, and project execution.
Responsibilities- Assess incoming opportunities and scope out the project, costs, and timelines for requests for histopathology services.
- Assess regulatory requirements and interact with QA/Regulatory as applicable to obtain feedback and approval on regulatory requirements.
- Interact with other functions to ensure that CellCarta has the capacity and capabilities to meet the client's requirements and document feedback.
- Generate detailed descriptions of work for assay development proposals and quotes and present them to relevant CellCarta stakeholders and to clients as needed.
- Provide technical and scientific oversight and assist in scoping out the optimization and validation strategy of incoming opportunities according to the quality requirements.
- Coach, support, and manage Client Representatives for the generation of accurate budget proposals.
- Work with other CellCarta sites and businesses to provide centralized, multi-site coordination for response to sponsor requests involving histopathology.
- Ensure that relevant information is captured in the CRM.
- Attend departmental meetings and develop and implement KPIs, capture feedback from customers, and present data to internal stakeholders with a goal of continuous improvement.
- Maintain a work culture that is focused on customer service, the highest quality results, and meeting deadlines.
- Degree in Life Sciences.
- Business education is an asset.
- Histopathology experience is preferred.
Hybrid position, 2-3 days/week onsite.
BenefitsWe offer a wide range of benefits including competitive wages, medical, dental, and vision benefits, 401k retirement savings plan with a healthy match, Employee Annual Incentive Plan (EAIP), Employee Assistance Program (EAP), vacation and sick time, referral program, and career development opportunities.
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