Customer Service Representative

6 hours ago


Lake Forest, California, United States Essential Healthcare Staffing Solutions Full time
Job Overview

The Customer Service Representative role is crucial in maintaining high levels of customer satisfaction and loyalty. This position plays a key role in fostering positive customer experiences by addressing inquiries, resolving issues, and providing product or service information.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer inquiries and complaints in a timely and professional manner
  • Accurately document customer interactions and transactions
  • Offer product or service information to customers
  • Assist with processing orders, modifications, and returns
  • Identify and escalate priority issues as needed
  • Collaborate with other team members to improve customer support processes
  • Stay updated on product knowledge and company policies
  • Manage and prioritize multiple tasks while maintaining attention to detail
  • Contribute to a positive team environment
  • Meet or exceed customer service performance goals
  • Adhere to all company policies and procedures
Required Qualifications
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience in problem-solving and conflict resolution
  • Ability to adapt to different personality types
  • Team player with high level of dedication
  • Patience and empathy when dealing with customers
  • Flexibility to work in shifts and adapt to changing schedules
  • Proficiency in Microsoft Office suite
  • Proven ability to achieve targets
  • Strong attention to detail
  • Ability to work under pressure


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