Client Care Specialist

11 hours ago


Lake Forest, California, United States OSG Inc Full time
Client Care Representative - HOA

At OSG Inc, we're seeking a talented individual to join our team as a Client Care Representative - HOA. This role is a critical part of our customer engagement and payment solutions, and we're looking for someone who can deliver exceptional service and support to our clients.

Key Responsibilities:
  • Support clients with daily requests and complex projects, ensuring timely and accurate resolution.
  • Assist with routing and assigning incoming tickets to various departments for diagnosis and resolution.
  • Monitor daily activities to ensure client requests, including mailings and reports, are accurately and on time.
  • Collaborate with the Client Care Supervisor and Director Client Care on special projects and corporate initiatives.
  • Effectively organize and manage multiple priorities, utilizing strong problem-solving and creative skills.
Requirements:
  • College degree or equivalent combination of college/advanced education and 1-3 years' experience in client services or a related field.
  • Proficiency in Microsoft Office Suite, with a focus on Excel and Word. Experience with SalesForce is a plus.
  • Excellent written and verbal communication skills, with the ability to communicate with technical and non-technical personnel.
  • Strong people skills, with the ability to work with a range of personalities and teams.
  • A strong work ethic, self-motivation, and a sense of ownership in work.
  • Well-organized and detail-oriented, with a passion for teamwork and client service.
Benefits:
  • Three weeks of paid time off annually.
  • Medical, dental, vision plans, employee assistance program, and life insurance.
  • Supplemental life insurance and voluntary accident and critical illness insurance.
  • Flexible Spending Account and 401k plan.

OSG Inc is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values simplicity, security, and connectivity for our clients and employees.



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