Client Care Representative

1 week ago


Lake Forest, California, United States OSG Inc Full time
Job Title: Client Care Representative

OSG Inc is seeking a talented individual to join our team as a Client Care Representative. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
  • Support clients with daily requests and complex projects
  • Assist with routing and assigning incoming tickets to various departments for diagnosis
  • Monitor daily activities to ensure client requests, including mailings and reports, are accurately and on time
  • Work closely with Client Care Supervisor and Director Client Care on special projects and corporate initiatives
Requirements:
  • College degree or equivalent combination of college/advanced education and 1-3 years' experience in either a client services/account specialist position or industry related field
  • Proficiency in Microsoft Office Suite, esp. Excel and Word. Experience with SalesForce a plus
  • Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel
  • Ability to listen, clarify and respond clearly to questions
  • Excellent people skills and the ability to work with a range of people/personalities as a team
Benefits:
  • 3 weeks of paid time off annually
  • Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans
  • Supplemental life insurance
  • Voluntary accident and critical illness insurance, respectively
  • Flexible Spending Account available
  • 401k plan


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