Transportation Operations Manager

4 weeks ago


Philadelphia, Pennsylvania, United States Hart to Heart Ambulance Service Inc Full time
Job Overview

The Transportation Operations Manager at Hart to Heart Ambulance Service Inc reports to the General Manager and oversees drivers and coordinates daily site operations. Responsibilities include ensuring safety requirements are met, monitoring driver performance, and scheduling. The role also involves on-site training, including ride-alongs and wheelchair securement certifications. Key duties include coaching staff, documenting hours worked, and reporting on productivity and accidents.

Key Responsibilities
  1. Conduct new hire orientation and initial driver training, including classroom and on-road instruction.
  2. Provide road training and observation to ensure drivers adhere to policy and training procedures.
  3. Assess and monitor drivers based on customer service, passenger assistance, and vehicle inspection.
  4. Perform ride-alongs to observe drivers' compliance with key performance areas.
  5. Respond to accidents and incidents while reporting them appropriately.
Requirements
  1. High School Diploma or GED required.
  2. Valid driver's license.
  3. Knowledge of DOT regulations and transportation laws.
  4. Familiarity with route planning software is a plus.
  5. Proven experience in a supervisory role, preferably in logistics or transportation.
  6. Knowledge of teaching and instructing principles and methods.
  7. Department of Transportation (DOT) medical card issued by a company-authorized healthcare provider.
  8. Strong leadership, communication, and problem-solving skills.
  9. Cooperative, energetic, and enthusiastic attitude.
  10. Ability to draft reports and present information effectively.
  11. Ability to work flexible schedules, including various shifts and weekends.


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