Client Relations Specialist for Retail Accounts

1 week ago

Los Angeles, California, United States 24 Seven Talent Full time

Position Overview: Our client, a prominent player in the apparel industry, is looking for a Customer Engagement Coordinator to manage relationships primarily with Target Brands.

Essential Experience: Candidates must possess a background in working with Target Stores or other significant box retailers and demonstrate proficiency in EDI.

Key Responsibilities:

  • Maintain ongoing communication with Target's POL system for item setup in PCN, ensuring accurate VA before the CMS (Finalized Order).
  • Handle ISU entry and upkeep for all confirmed styles in POL via Launchpad and IMN throughout the program's lifecycle purchased by Target.
  • Oversee factory updates in Factorial and PCN.
  • Monitor PCB and CSL across all brands, gathering details from various internal departments for initial costing negotiations until finalization by CS in PCN.
  • Coordinate final CADs for multiple brands in Spark.
  • Ensure all program carton dimensions, fabric content, and attributes are updated in IMN and Launchpad prior to audits.
  • Create, monitor, and update weekly Balance Sheets for all brands, shared with over 7 Target IAs to facilitate Target's EDI PO creation and meet shipping objectives.
  • Track production email alerts regarding receiving timing, overages, and shortages to keep Target informed in their Balance Sheets emails.
  • Transfer end-of-month open order dollars without EDI PO into the subsequent shipping month.
  • Participate in Target Team meetings as required.
  • Develop innovative procedures and worksheets to enhance the efficiency of Target business operations.
  • Communicate with sales and buyers regarding discrepancies.
  • Notify buyers when extensions are necessary.
  • Inform buyers of any pending POs, discrepancies, shortages, and overages.
  • Review POs for accuracy.
  • Assess open order status to ensure no duplicate orders exist.
  • Issue pick tickets to the shipping department.
  • Cancel bulk orders upon receipt of POs via EDI.
  • Input item number information in A2000.
  • Add SKUs for accounts as needed upon EDI receipt.
  • Collaborate with the Chargeback department regarding discounts.
  • Assist in researching chargebacks and provide necessary documentation.
  • Issue return authorization information to clients and the chargeback department.
  • Revise HFCs and create UPCs.
  • Set up styles for orders in the client portal.
  • Complete customer style setup sheets.
  • Check client systems and update inventory reports with replenishment information.
  • Partner with buyers and production teams to replenish orders as necessary.
  • Other responsibilities may be assigned.

Qualifications:

  • Minimum of 5 years of experience in customer service within the big box retail sector.
  • Experience in high-volume processing.
  • Strong data entry skills and attention to detail.
  • Excellent communication abilities.
  • Capability to adapt to changing processes and procedures.
  • Aptitude for working in a fast-paced, dynamic environment.
  • Outstanding time management and organizational skills.
  • Knowledge of order processing, issuing pick tickets, and order verification.
  • Problem-solving skills with the ability to communicate issues effectively to the team and buyers.
  • Familiarity with A2000 is a plus, but training will be provided.
  • Proficiency in Microsoft Office is required.
  • Knowledge of Adobe is advantageous.
  • Experience in the apparel industry is essential.

This is a full-time, direct hire position.

Availability for overtime and weekends may be required based on business needs and project deadlines.

Compensation: up to $30 per hour.

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