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Client Relations Coordinator

2 months ago

Los Angeles, California, United States Shipsi Full time

Customer Experience Overview

The Customer Experience team at SHIPSI plays a vital role in establishing and nurturing enduring connections with our clients. Upholding SHIPSI's foundational values of trust and dependability, you will collaborate with a dedicated team that addresses challenges with care, understanding, and efficiency. This commitment results in an exceptional customer experience that fosters relationships with our merchants, consumers, and drivers.

Role of the Customer Experience Specialist

The Customer Experience Specialist is an essential position within our organization, acting as the main liaison between our merchants, consumers, and the company. The ideal candidate possesses a solid grasp of mobile applications and technology, coupled with a strong desire to deliver outstanding customer support.

Key Responsibilities:

  • Address customer support inquiries with the highest level of patience while adhering to company policies.
  • Provide immediate customer assistance with a positive demeanor through various communication channels.
  • Diagnose and resolve technical issues related to our delivery platform and systems.
  • Exhibit flexibility in undertaking additional tasks as required.

Qualifications We Seek:

  • A genuine enthusiasm for retail, technology, and empowering others to succeed.
  • A quick learner and self-motivated individual, capable of working autonomously and managing the demands of increased responsibilities.
  • Exceptional written and verbal communication skills, with the ability to engage with customers clearly and effectively.
  • A collaborative team player who can make independent decisions based on established protocols.
  • Strong organizational skills with a keen attention to detail, able to prioritize tasks and manage time efficiently in a dynamic environment.
  • Ability to identify current industry trends and propose enhancements to the overall customer experience.
  • Willingness to work extended hours, including weekends and holidays, as necessary to meet business needs.

SHIPSI is dedicated to creating connections between retailers and consumers. Since its inception, SHIPSI's technology simplifies the process for retailers to offer same-day, next-day, and scheduled deliveries, both online and at their locations. By linking to our extensive partner network of over 1.2 million drivers, we ensure optimal rates for each delivery while enabling retailers to leverage their existing systems and infrastructure, allowing everyone to focus on what they are passionate about.

We value candidates who are enthusiastic about our mission, even if they do not meet every single requirement.