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Client Relations Account Specialist
2 months ago
Position Overview:
Our client, a prominent name in the apparel industry, is in search of a Customer Service Account Representative with a focus on Target Brands.
Essential Qualifications:
- Proven experience with Target Stores or other significant retail chains.
- Proficiency in EDI systems is mandatory.
Key Responsibilities:
- Maintain continuous interaction with Target's POL system for item setup in PCN to secure VA prior to the CMS (Finalized Order).
- Manage ISU entry and upkeep for all confirmed styles in POL via Launchpad and IMN throughout the program's lifecycle purchased by Target.
- Responsible for factory updates in Factorial and PCN.
- Oversee PCB and CSL for all brands, gathering details from various internal departments for initial costing negotiations until finalized by CS in PCN.
- Coordinate final CADs for multiple brands in Spark.
- Ensure all program carton dimensions, fabric content, and attributes are current in IMN and Launchpad prior to audits.
- Create, monitor, and update weekly Balance Sheets for all brands, distributed to over 7 Target IAs to facilitate Target's EDI PO creation and achieve shipping objectives.
- Track production email alerts regarding receiving timelines, overages, and shortages to keep Target informed in their Balance Sheets emails.
- Transfer end-of-month open order dollars without EDI PO into the subsequent shipping month.
- Participate in Target Team meetings as required.
- Develop and implement innovative procedures and worksheets to enhance the efficiency of the Target business.
- Communicate with sales and buyers regarding discrepancies.
- Notify buyers when extensions are necessary.
- Inform buyers of any pending POs, discrepancies, shortages, and overages.
- Review POs for accuracy.
- Examine open order status to ensure no duplicate orders exist.
- Issue pick tickets to the shipping department.
- Cancel bulk orders upon receipt of POs via EDI.
- Input item number information in A2000.
- Add SKUs for accounts as needed upon EDI receipt.
- Coordinate with the Chargeback department regarding any discounts.
- Assist in chargeback research and provide necessary documentation.
- Issue return authorization information to clients and the chargeback department.
- Revise HFCs and create UPCs.
- Set up styles for orders in the client portal.
- Complete customer style setup sheets.
- Verify client systems and update inventory reports with replenishment data.
- Collaborate with buyers and production teams to replenish orders as required.
- Additional duties may be assigned as necessary.
Qualifications:
- Minimum of 5 years of experience in customer service within the big box retail sector.
- Experience in high-volume processing.
- Detail-oriented with strong data entry skills.
- Excellent communication abilities.
- Capability to adapt to changing processes and procedures.
- Aptitude for working in a fast-paced, dynamic environment.
- Exceptional time management and organizational skills.
- Familiarity with order processing, issuing pick tickets, and order verification.
- Problem-solving skills with the ability to communicate issues effectively to the team and buyers.
- Knowledge of A2000 is a plus, but training will be provided.
- Proficiency in Microsoft Office is required.
- Familiarity with Adobe is advantageous.
- Experience in the apparel sector is essential.
This position is a full-time, direct hire opportunity.
Flexibility to work overtime and weekends based on business needs and project deadlines is required.
