Client Relations Advocate

2 weeks ago


Los Angeles, California, United States Shipsi Full time

Customer Support Overview

The Customer Support team at SHIPSI plays a vital role in establishing and nurturing enduring connections with our clients. Upholding SHIPSI's fundamental values of trust and dependability, you will be part of a cooperative group that addresses challenges with care, understanding, and efficiency. This leads to an exceptional customer experience that fosters relationships with our merchants, consumers, and drivers.

Role of the Customer Support Specialist

The Customer Support Specialist is an essential position within our organization, acting as the main liaison between our merchants, consumers, and the company. The ideal candidate possesses a solid grasp of mobile applications and technology, coupled with a strong desire to deliver outstanding customer service.

Key Responsibilities:

  • Address customer support inquiries with patience while adhering to company protocols.
  • Provide immediate customer assistance with a positive demeanor through various communication channels.
  • Diagnose technical issues related to our delivery systems and networks.
  • Adapt to additional tasks as required.

Qualifications:

  • A genuine enthusiasm for retail, technology, and supporting others in achieving success.
  • A quick learner and self-motivated individual capable of working autonomously, ready to embrace the challenges of increased responsibilities.
  • Exceptional written and verbal communication skills; able to engage with customers clearly and concisely.
  • A collaborative team player who can make independent decisions based on established guidelines.
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively; thrives in a dynamic, multifaceted environment.
  • Meticulous attention to detail and highly organized.
  • Capability to identify current industry trends and propose enhancements to the overall customer experience.
  • Willingness to work extended hours as necessary to meet business demands.

SHIPSI is dedicated to creating connections between retailers and consumers. Since its inception, SHIPSI's technology has simplified the process for retailers to offer same-day, next-day, and scheduled deliveries, both online and at their locations. By linking to our extensive partner network of over 1.2 million drivers, we ensure optimal rates for each delivery while allowing retailers to leverage their existing systems and infrastructure, enabling everyone to focus on what they do best.

We value individuals who are passionate about our mission, even if they do not meet every single requirement listed.



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