Front Desk Associate

2 days ago


Panama City Beach, Florida, United States Baymont By Wyndham Full time

Job Summary

The Front Desk Clerk is responsible for providing exceptional customer service to guests, ensuring a positive experience during their stay at Baymont By Wyndham. This role involves greeting and welcoming guests, checking them in and out, and providing information about the hotel and surrounding area.

Key Responsibilities

  • Greet and welcome guests in a friendly and professional manner
  • Process guest check-ins and check-outs efficiently and accurately
  • Provide guests with information about hotel amenities, services, and local attractions
  • Answer guest questions and resolve any issues in a timely and professional manner
  • Process payments and handle refunds in accordance with hotel policies
  • Maintain the front desk area and ensure it is clean and organized at all times
  • Assist other front desk staff members as needed to ensure seamless guest service

Requirements

  • High school diploma or equivalent required
  • No prior experience necessary, but excellent communication and interpersonal skills are essential
  • Ability to work quickly and efficiently under pressure, handling multiple tasks simultaneously
  • Strong problem-solving skills and ability to work independently and as part of a team
  • Excellent communication and customer service skills, with a focus on providing a positive guest experience

Benefits

  • Competitive hourly rate
  • Opportunities for career advancement within the company
  • Flexible scheduling to accommodate various work styles
  • Discounts on hotel stays and other company services

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