Front Desk Associate

1 day ago


Panama City Beach, Florida, United States Tru by Hilton Full time
Job Title: Front Desk Clerk

The Front Desk Clerk is a vital member of our hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. Key responsibilities include greeting and welcoming guests, checking them in and out, and providing information about the hotel and surrounding area.

Responsibilities:
  • Greet and welcome guests in a friendly and professional manner
  • Check guests in and out efficiently and accurately
  • Provide guests with information about the hotel and surrounding area, including local attractions and amenities
  • Answer guest questions and resolve any issues in a timely and professional manner
  • Process payments and handle refunds as needed
  • Maintain the front desk area and keep it clean and organized
  • Assist other front desk staff members as needed
Qualifications:
  • High school diploma or equivalent required
  • No experience needed, but previous customer service experience is a plus
  • Excellent communication and interpersonal skills
  • Ability to work quickly and efficiently under pressure
  • Ability to handle multiple tasks at once
  • Strong problem-solving skills
  • Ability to work independently and as part of a team

Benefits:

  • 401(k) plan
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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