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Front Desk Associate

2 months ago

Panama City, Florida, United States Compass Group, North America Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Compass Group, North America. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, resolving challenges, and promoting hotel services and amenities.

Key Responsibilities:
  • Welcome and acknowledge each guest with a smile, eye contact, and friendly greeting, using the guest's name when possible.
  • Anticipate guests' service needs by asking questions, listening to guest preferences, and taking action when possible.
  • Process all guest check-ins by confirming reservations, assigning rooms, and activating room keys.
  • Process all payment types, including room charges and cash, check, debit, and credit transactions.
  • Follow up with guests to ensure issues have been met to their satisfaction.
  • Communicate parking procedures to guests, dispatch bell staff, and valet staff as necessary.
  • Provide guests with directions and information regarding the property and local points of interest.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including weekends and holidays.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career advancement.
  • Comprehensive training program.
  • Discounts on hotel stays and other services.
  • A fun and dynamic work environment.