Front Desk Associate

5 days ago


Panama City Beach, Florida, United States Sugar Sands Beachfront Hotel Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Sugar Sands Beachfront Hotel. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.

Key Responsibilities:
  • Greeting and Welcoming Guests: Greet and welcome guests in a friendly and professional manner, ensuring a warm and inviting atmosphere.
  • Check-In and Check-Out: Process check-in and check-out procedures efficiently and accurately, ensuring all necessary information is collected and documented.
  • Information Provision: Provide guests with information about the hotel and surrounding area, including amenities, services, and local attractions.
  • Problem-Solving: Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Payment Processing: Process payments and handle refunds in accordance with hotel policies and procedures.
  • Front Desk Maintenance: Maintain the front desk area, ensuring it is clean, organized, and well-stocked.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: No experience necessary, but previous customer service experience is an asset.
  • Skills: Excellent communication and interpersonal skills, ability to work quickly and efficiently under pressure, and strong problem-solving skills.

Sugar Sands Beachfront Hotel is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


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