Technical Service Representative

6 days ago


Mansfield, Ohio, United States Best Buy Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our support team, you will be responsible for providing exceptional service to our customers, helping them resolve technical issues, and ensuring a positive experience in our stores.

Key Responsibilities
  • Customer Service: Provide timely and positive service to customers during the check-in and checkout process, ensuring a seamless experience.
  • Technical Support: Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
  • Device Setup and Repair: Help set up and repair technology devices for customers, ensuring they are up and running smoothly.
  • Service Queue Management: Monitor service queues and provide accurate status updates to customers, keeping them informed throughout the process.
  • Team Collaboration: Clearly communicate and partner with fellow agents to ensure seamless service delivery.
Requirements
  • Technical Knowledge: Experience using and learning about consumer electronics, including a strong understanding of technology trends and innovations.
  • Teamwork and Communication: Ability to work successfully as part of a team, prioritizing and multi-tasking in a fast-paced environment.
  • Flexibility: Ability to work a flexible schedule, including holidays, nights, and weekends, to meet the needs of our customers.
Why Work with Us

We are committed to helping our employees thrive at work and at home. Our benefits package includes competitive pay, generous employee discounts, financial savings and retirement resources, and support for your physical and mental well-being.

As a member of the Best Buy team, you will be part of a dynamic and supportive environment that values your contributions and provides opportunities for growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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