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Customer Service Representative

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Mansfield, Ohio, United States Mr. Tire Auto Service Centers Full time
Job Description

At Mr. Tire Auto Service Centers, we are committed to providing exceptional customer service and delivering high-quality automotive repair services. We are seeking a highly motivated and customer-focused Guest Care Sales Specialist to join our team.

Key Responsibilities:
  • Provide Exceptional Customer Service: Greet customers in a friendly and professional manner, answer questions, and address concerns in a timely and effective manner.
  • Sales and Service: Promote and sell automotive repair services and products to customers, ensuring a seamless and satisfying experience.
  • Store Operations: Assist with store opening and closing procedures, including cash handling, inventory management, and maintaining a clean and organized store environment.
  • Team Collaboration: Work closely with other team members to achieve sales and customer satisfaction goals, and provide support as needed.
  • Continuous Learning: Participate in ongoing training and development programs to enhance knowledge and skills in sales, customer service, and automotive repair services.
Requirements:
  • High School Diploma or Equivalent: Required.
  • Valid Driver's License: Required.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Problem-Solving Skills: Ability to think critically and resolve customer complaints in a professional and courteous manner.
  • Availability: Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
Benefits:
  • Competitive Pay: Hourly rate of $16.00 to $19.00.
  • Benefits Package: Includes paid vacation and holidays, 401(k) eligibility, direct deposit, employee discounts, and healthcare, vision, and dental benefits for full-time teammates.
  • Career Advancement Opportunities: Opportunities for career growth and advancement within the company.