Customer Service Representative Part Time Evening

4 days ago


Mansfield, Ohio, United States Planet Fitness - Fitton Clubs Full time
Job Description

Job Title: Member Services Representative Part Time Evening

Job Summary: We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Fitton Clubs. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior Judgement Free member experience.

Key Responsibilities:

  • Customer Service: Greet members and guests, provide exceptional customer service, and make everyone feel comfortable and welcome.
  • Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
  • Qualifications and Requirements: Exceptional customer service skills, ability to interact positively and professionally with members and co-workers, prior customer service experience preferred, high school diploma/GED equivalent required, and ability to obtain and maintain CPR/AED certification.

Why Work with Us: At Planet Fitness - Fitton Clubs, we offer a supportive and dynamic work environment, opportunities for growth and development, and a comprehensive benefits package, including medical, dental, vision insurance, PTO, free Black Card membership, and 401(K) and Roth retirement savings plans.



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