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Technical Field Engineer

2 months ago

Mansfield, Ohio, United States SPECS-TII Inc. Full time

JOB TITLE: FIELD SERVICE ENGINEER

JOB CATEGORIES: SERVICE & SUPPORT

LOCATION: MANSFIELD, MA (remote work options can be discussed)

STATUS: EXEMPT, FULL-TIME

ABOUT SPECS-TII INC.

SPECS-TII Inc. operates as the USA-based subsidiary of SPECS Surface Nano Analysis GmbH, recognized globally as a leading provider of ultra-high vacuum (UHV) surface analysis instruments. We serve as the exclusive distributor for all SPECSGROUP products and UNISOKU (Tokyo Instruments Inc.) scanning probe microscopy products in North America, delivering advanced technology in low temperature UHV scanning probe microscopes, photoelectron spectroscopy systems, and innovative components for surface analysis. Our dedicated personnel in the US are committed to providing local sales and support for North American inquiries, installations, and ongoing service.

Key Responsibilities:

· Assist customers in the USA and Canada with technical inquiries and troubleshooting.

· Deliver on-site service, maintenance, and repair for customer equipment.

· Execute installations of sophisticated surface analysis instruments and provide training to customers on their operation.

· Capable of lifting and moving scientific equipment weighing up to 50 pounds and frequently positioning oneself to connect or modify equipment during service visits.

· Travel is a significant component of this role, primarily within the USA, Canada, Germany, and Japan, with occasional travel to other regions and trade shows.

Required Qualifications:

· A degree in a scientific or engineering discipline (e.g., physics, engineering, materials science, chemistry).

· Proven problem-solving skills and troubleshooting expertise with highly technical surface analysis equipment.

· Practical experience with ultra-high vacuum (UHV) systems.

· Familiarity with ARPES, XPS, and/or LT-SPM methodologies.

· Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues.

· Proficient in understanding schematics and utilizing MS Windows and Office applications.

· Strong organizational skills to manage time, projects, and communications efficiently within a small company environment.

· Willingness and ability to travel domestically and internationally.

· USA citizenship is mandatory, along with the ability to pass a background check for access to restricted customer facilities. A valid driver's license and passport are also required.

Desired Qualifications:

· A Ph.D. in a scientific or engineering field (e.g., physics, engineering, materials science, chemistry).

· Direct experience with SPECS and/or UNISOKU equipment.

Compensation and Benefits:

SPECS-TII Inc. provides a competitive compensation package that includes health, dental, and vision insurance, a 401(k) plan with matching contributions, generous paid time off (PTO) policies, life insurance coverage, and potential remote work opportunities based on experience and qualifications. This position offers a chance to engage in diverse and challenging activities within an international business context, along with the benefits of a small company environment. SPECS-TII Inc. is committed to equal opportunity employment.