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Customer Service Representative

2 months ago

Madison, Wisconsin, United States Edgewater Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Edgewater. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring their stay with us is memorable.

Key Responsibilities

  • Act as an ambassador for the Edgewater, providing a warm and welcoming experience for our guests.
  • Check guests in and out, reviewing their reservation and billing information to ensure accuracy and satisfaction.
  • Proactively use guest feedback to continuously improve our services and amenities.
  • Accommodate guest requests and coordinate with other departments to ensure seamless service.
  • Complete daily checklists to ensure all incoming reservations are set up and guest requests are honored.

Qualifications

  • Previous guest service experience, preferably in a hospitality role.
  • Availability to work shifts from 3pm-11pm, including weekends and holidays.
  • Physical ability to carry out all job duties efficiently.
  • A caring, positive attitude and a genuine interest in ensuring our guests have memorable experiences.
  • Excellent customer service skills and a team-oriented attitude.

Working Conditions

This position operates in a professional office environment, using standard office equipment. The role requires weekend work and the ability to work in a fast-paced environment.

Physical Abilities

The physical demands of this role include standing, walking, and using hands and fingers to handle or feel. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.