Current jobs related to Customer Service Representative - Madison, Wisconsin - WebTPA

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States Glass Nickel Pizza Co Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a part-time Customer Service Representative to join our team at Glass Nickel Pizza Co. As a Customer Service Representative, you will be responsible for delivering pizzas to our customers in a timely and professional manner. You will also be responsible for providing excellent customer...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Hertz Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hertz. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:* Provide first-class customer...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Nelnet Full time

    Customer Service RepresentativeNelnet is a leading provider of student loan servicing solutions, and we're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to help them manage their student...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're committed to putting our people first. That's why we're looking for exceptional customer service representatives to join our team. As a customer service representative, you'll be the face of our company, providing top-notch support to our customers. You'll be responsible for responding to customer...

  • Customer Service Representative

    1 month ago

    Madison, Wisconsin, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and making pizzas with a smile.Job SummaryWe are a fast-paced and dynamic...

  • Customer Service Representative

    1 month ago

    Madison, Wisconsin, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Raising Cane's Full time

    Raising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service to our customers, and we're looking for talented individuals to join our crew.Job DescriptionWe're seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States ExpressPros - Madison Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at ExpressPros - Madison. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Answer customer inquiries and provide solutions to their concernsCoordinate with staff and...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States Zimbrick Automotive Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers have an exceptional experience at our Body Shop.Key Responsibilities:Provide exceptional customer service, responding to...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Universal Presentation Concepts Full time

    Customer Service RepresentativeUniversal Presentation Concepts (UPC) is seeking a highly skilled and motivated Customer Service Representative to join our team at our Madison, WI facility. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service and support to our clients.Key...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Zimbrick Automotive Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers have an exceptional experience at our Body Shop.Key Responsibilities:Provide exceptional customer service, responding to...

  • Customer Service Representative

    1 week ago

    Madison, Wisconsin, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Ingles Markets Full time

    Location: Ingles MarketsRequirements:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a high level of productivity, and complying with all safety and sanitation procedures.A Day...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Enterprise Holdings Full time

    Job Title: Customer Service RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Provide timely and courteous assistance to customers, both in-person and over the...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and resolving their inquiries in a timely and professional manner.Key Responsibilities:Handle incoming...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job Description**Key Responsibilities**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our members, addressing their inquiries, and resolving issues in a timely and professional manner.Key Skills and QualificationsTo be...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Mad City Windows and Baths Full time

    About Mad City Windows and BathsWe are a unified team dedicated to excellence, committed to enhancing homes across 10+ states. Our 50+ years of experience reflect our unwavering commitment to homeowners throughout the Midwest.What We OfferAttractive Compensation: Competitive salary with uncapped commissions and bonuses.Full-time Benefits: Multiple insurance...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States German American Bancorp Full time

    Job Title: Customer Service Representative - Madison, IN Overview: As a Customer Service Representative, you will be the first point of contact for clients, providing exceptional service and support. This role offers a great insight into the world of banking, insurance, and wealth management, building a foundation for a career in financial services. Key...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Enterprise Holdings Full time

    OverviewEnterprise Holdings is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Service Representative to join our team.Job SummaryThe Customer Service Representative will provide...

Customer Service Representative

2 months ago

Madison, Wisconsin, United States WebTPA Full time

Job Summary:

The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.

Key Responsibilities:

  • Provide direct client support by answering questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times.
  • Maintain a high accuracy level by providing complete and accurate information at all times.
  • Document notes of each call to ensure all information is saved correctly.
  • Abide by all Customer Service Goals as set by the Manager of the department.
  • Ensure adherence of Customer Service metrics:
    • Average monthly After Call Work (ACW) time
    • Average monthly hold time
    • Average monthly staff time
    • Average monthly talk time
    • Average monthly quality (90%)
  • Handle call backs and escalations:
    • Escalate calls to the necessary department when appropriate.
    • Make callbacks to customers as needed.

Requirements:

  • 0-1 years related work experience in the health insurance industry.
  • Excellent verbal and written communication skills are required.
  • Qualified candidates should have a professional phone voice.
  • Must possess good, basic computer and typing skills.
  • Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook).

Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.