Casino Guest Experience Manager
2 weeks ago
Job Summary:
The Golden Nugget is seeking a highly skilled Casino Guest Experience Manager to join our team. As a Casino Guest Experience Manager, you will be responsible for providing exceptional customer service, increasing rated play, and developing and managing budgets for premium slot play and VIP promotions.
Key Responsibilities:
- Develop and manage budgets for premium slot play and VIP promotions to increase revenue and customer satisfaction.
- Ensure the safety and security of employees and customers by maintaining a safe and secure work environment.
- Evaluate customer play to determine comping needs and make recommendations to management.
- Manage and increase rated play for both tables and slots by developing and implementing strategies to increase customer engagement.
- Communicate with premium and rated players through personalized marketing efforts to promote available services, promotional opportunities, and special events.
- Collaborate with various departments to ensure customer satisfaction and resolve any issues that may arise.
- Review and manage departmental financial data to ensure accurate reporting and compliance with company policies.
- Meet with departmental directors and managers to discuss promotional status, customer feedback, and departmental performance.
- Perform other duties as assigned by management.
Requirements:
- Three to five years of experience in sales, marketing, or casino operations, preferably in gaming, with a 4-year degree in a related field or equivalent work experience.
- Requires a gaming license.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Excellent interpersonal, organizational, and communication skills.
- Ability to deliver a high level of customer service and create a positive, memorable experience for guests.
- Commitment to going above and beyond in the accomplishment of position responsibilities to contribute to the achievement of organizational goals.
- Ability to present a professional image and demeanor, with a strong work ethic and teamwork.
Salary Range: USD $45,000.00 /Yr.
-
Casino Guest Experience Manager
1 week ago
Biloxi, Mississippi, United States Golden Nugget Full timeJob Summary:The Golden Nugget is seeking a highly skilled Casino Guest Experience Manager to join our team. As a Casino Guest Experience Manager, you will be responsible for providing exceptional customer service, increasing rated play, and developing and managing budgets for premium slot play and VIP promotions.Key Responsibilities:Develop and manage...
-
Cocktail Server
1 day ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Cocktail Server to join our team at Boomtown Casino Biloxi. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide personalized service and use guest...
-
Cocktail Server
6 days ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeAbout the RoleWe are seeking a skilled and enthusiastic Cocktail Server to join our team at Boomtown Casino Biloxi. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to guests, using their name...
-
Casino Host Representative
19 hours ago
Biloxi, Mississippi, United States Golden Nugget Full timeJob SummaryThe Golden Nugget is seeking a highly skilled Casino Host to provide exceptional customer service and drive revenue growth. As a key member of our team, you will be responsible for developing and managing premium guest relationships, increasing rated play, and ensuring a positive experience for all guests.Key ResponsibilitiesGuest Relationship...
-
Cocktail Server
5 days ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Cocktail Server to join our team at Boomtown Casino Biloxi. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.Key ResponsibilitiesProvide Personalized Service: Use guest names,...
-
Security Officer
23 hours ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeJob SummaryWe are seeking a highly skilled and experienced Security Officer to join our team at Boomtown Casino Biloxi. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and employees, while also providing exceptional customer service.Key ResponsibilitiesSecurity and Safety: Monitor and patrol the casino floor...
-
Table Games Dealer
1 day ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeJob SummaryWe are seeking a skilled Table Games Dealer to join our team at Boomtown Casino Biloxi. As a Table Games Dealer, you will be responsible for providing exceptional customer service and ensuring a smooth gaming experience for our patrons.Key ResponsibilitiesDeal table games such as Blackjack, Craps, Roulette, Poker, and Baccarat in a fast-paced and...
-
Casino Guest Service Representative
5 days ago
Biloxi, Mississippi, United States Caesars Entertainment Full timeJob Summary:Caesar's Entertainment is seeking a highly skilled and customer-focused Casino Services Representative to join our team at Harrah's Gulf Coast. As a key member of our front desk team, you will be responsible for providing exceptional guest service and player's club related functions to all Caesars Rewards card members.Key Responsibilities:Provide...
-
Casino Operations Assistant Shift Manager
3 hours ago
Robinsonville, Mississippi, United States 1st Jackpot Casino Tunica Full timeJob Title: Casino Operations Assistant Shift ManagerWe are seeking a highly skilled and experienced Casino Operations Assistant Shift Manager to join our team at 1st Jackpot Casino Tunica. As a key member of our operations team, you will be responsible for supervising staff and ensuring the smooth operation of our table games and slots department.Key...
-
Spa Guest Services Coordinator
1 week ago
Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full timeSpa Receptionist Role OverviewIP Casino Resort Spa is a premier destination for relaxation and rejuvenation, committed to delivering outstanding guest experiences. We are on the lookout for a dedicated Spa Receptionist to enhance our team at the spa front desk.Manage incoming calls, schedule appointments, and facilitate guest check-ins and check-outs with...
-
Lead Security Officer
1 week ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Security Officer to join our team at Boomtown Casino Biloxi. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, employees, and assets.Key ResponsibilitiesSecurity Operations: Oversee the daily operations of the security department,...
-
Security Professional
1 week ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeAbout the RoleWe are seeking a highly skilled and experienced Security Officer to join our team at Boomtown Casino Biloxi. As a Security Officer, you will play a critical role in ensuring the safety and security of our guests and employees.Key ResponsibilitiesMonitor and patrol the casino floor to identify and respond to potential security threatsProvide...
-
Bus Person
7 days ago
Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Bus Person to join our team at IP Casino Resort Spa - Biloxi. As a Bus Person, you will play a critical role in ensuring the cleanliness and organization of our gaming floor.Key ResponsibilitiesTable Maintenance: Clean tables by removing soiled dishes, silverware, glassware, and refuse, and...
-
Beverage Service Specialist
2 weeks ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeTRANSFORMING ENTERTAINMENTYOUR ROLE:At Boomtown Casino Biloxi, we are on the lookout for enthusiastic individuals who thrive in a lively environment. As a Beverage Service Specialist, you will immerse yourself in a dynamic atmosphere where excitement is the norm. Work alongside a diverse team of passionate co-workers dedicated to enhancing guest experiences...
-
Culinary Team Member
3 days ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeJob SummaryWe are seeking a skilled Culinary Team Member to join our team at Boomtown Casino Biloxi. As a key member of our kitchen staff, you will be responsible for preparing high-quality meals to our guests.Key ResponsibilitiesPrepare breakfast, lunch, or dinner to standards established by the Executive Chef.Ensure that work area is kept clean and...
-
Beverage Server
23 hours ago
Robinsonville, Mississippi, United States 1st Jackpot Casino Tunica Full timeJob SummaryWe are seeking a highly motivated and customer-focused Beverage Server to join our team at 1st Jackpot Casino Tunica. As a Beverage Server, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide prompt and courteous service to guests, ensuring their...
-
Cocktail Service Associate
1 week ago
Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full timeJob SummaryThe Cocktail Server will provide exceptional service to guests in lounges, restaurants, or gaming areas, ensuring a friendly, courteous, and timely experience.Key Responsibilities:Receive and understand beverage orders from guestsRelay drink orders to bartenders in a clear and concise mannerCirculate throughout assigned work stations, greeting...
-
Cocktail Service Associate
1 week ago
Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full timeJob SummaryThe Cocktail Server will provide exceptional service to guests in lounges, restaurants, or gaming areas, ensuring a friendly, courteous, and timely experience.Key Responsibilities:Receive and understand beverage orders from guestsRelay drink orders to bartenders in a clear and concise mannerCirculate throughout assigned work stations, greeting...
-
Security Professional
2 weeks ago
Biloxi, Mississippi, United States Boomtown Casino Biloxi Full timeAbout This RoleWe are seeking a highly skilled and experienced Security Officer to join our team at Boomtown Casino Biloxi. As a Security Officer, you will play a critical role in ensuring the safety and security of our guests and employees.Key ResponsibilitiesProvide security, safety, and loss control by monitoring, observing, reporting, and taking...
-
Host Person Specialty
4 days ago
Biloxi, Mississippi, United States IP Casino Resort Spa - Biloxi Full timeJob SummaryWe are seeking a skilled and courteous Host Person to join our team at IP Casino Resort Spa - Biloxi. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our patrons.Key Responsibilities:Guest Greeting and Seating: Greet and escort guests to their...