Breast Care Center Access Associate

4 days ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

This role is responsible for providing exceptional patient experience in the Breast Care Center. The successful candidate will be responsible for scheduling appointments, registering patients, and ensuring that all necessary information is collected and documented.

Key Responsibilities
  • Scheduling: Obtain and verify patient demographic and insurance information, load and verify required information for each appointment scheduled, and perform verification functions.
  • Registration, Check-In and Check-out: Complete all registration elements, including the Medicare Secondary Payor Questionnaire (MSPQ), scanning of long-term signatures (LTS) and insurance cards, Advanced Beneficiary Notices (ABNs), waivers, and financial screenings when indicated.
  • Customer Service & Patient Experience: Serve as a role model for the ASPIRE values while maintaining and expanding patient relationships, prioritize tasks to meet customer needs, and demonstrate exceptional customer service both for in-person and telephone activities.
  • Additional Responsibilities: Follow Standard Operating Procedures, maintain patient confidentiality, and work with management and care team to help resolve scheduling conflicts and issues.
Requirements
  • Education: High School Graduate or Equivalent.
  • Experience: Preferred not required.
  • Licensure: None required.
Physical Demands

The job requires sitting for prolonged periods, frequent bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.


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