Customer Service Representative

6 days ago


Medford, Oregon, United States City of Medford Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Library. This part-time position will be responsible for managing the front desk and reference desk, providing exceptional service to patrons, and supporting the public with questions and concerns.

Key Responsibilities
  • Front Desk Operations
    • Greets patrons and provides directional guidance
    • Answers phone calls and responds to inquiries
    • Assists patrons with locating materials and resolving issues
    • Books museum passes and meeting room reservations
  • Reference Services
    • Assists patrons with research inquiries and provides information on library resources
    • Helps patrons with public access computers and other equipment
    • Assists with local history research and electronic resources
  • Administrative Tasks
    • Performs data entry and other administrative duties as needed
Requirements
  • Education and Experience
    • Bachelor's degree in any field and 2 or more years of customer service experience
    • Master's degree in Library and Information Science preferred
  • Skills and Knowledge
    • Strong communication and interpersonal skills
    • Ability to work well with diverse patrons and staff
    • Knowledge of clerical practices and basic library materials
Working Conditions

This position requires the ability to work in a fast-paced library environment with frequent interruptions. The employee may be required to sit or stand at a counter for extended periods, move book carts, and lift up to 40 pounds.



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