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Customer Service Specialist

2 months ago

Medford, Oregon, United States Penske Transportation Solutions Full time

**Job Summary**

Penske Transportation Solutions is seeking a highly skilled and customer-focused individual to join our team as a Senior Rental Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have a seamless rental experience.

**Key Responsibilities:**

  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display, or for purchase or rental.
  • Recommend and provide advice on a wide variety of products and services.
  • Answer customer inquiries and provide information about products and services.
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies and procedures.
  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.