Healthcare Customer Service Representative

2 weeks ago


Medford, Oregon, United States Providence Health & Service Full time

Position Overview:
The Patient Services Specialist serves as the initial point of contact for patients and visitors, whether in person or via telephone. This role is essential in fostering a high level of patient satisfaction through outstanding customer service.

Key Responsibilities:
- Deliver exceptional service to patients and visitors, ensuring their needs are met with professionalism and care.
- Collaborate with healthcare teams to enhance patient experiences and outcomes.
- Maintain accurate records and assist with administrative tasks as needed.

Required Qualifications:
- Minimum of 1 year of experience in customer service or successful completion of a relevant internship.

Preferred Qualifications:
- 1 year of experience in a medical office or healthcare setting.
- Familiarity with electronic medical records and billing systems.
- Knowledge of medical terminology.

Rooming Experience:
- Background as a CNA, non-credentialed MA, EMT, or similar roles is advantageous.

Why Choose Providence?
At Providence, we offer a comprehensive benefits package designed to support your well-being, professional growth, and financial security. We prioritize your health and career development, allowing you to focus on our mission of caring for all, especially the most vulnerable.

About Providence:
Our organization is built on the promise of "Know me, care for me, ease my way." Working with us means being part of a supportive community dedicated to serving others. We pride ourselves on our inclusive workplace where diversity is celebrated, and every individual is valued.

Team Overview:
Providence Physician Enterprise is committed to delivering quality, compassionate care across multiple states. Our extensive network includes numerous medical groups and practices, making us one of the largest healthcare providers in the country.

Equal Opportunity Commitment:
Providence is an Equal Opportunity Employer, dedicated to creating a workplace free from discrimination and harassment. We believe that diversity strengthens our organization and are committed to fostering an inclusive environment for all employees.



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