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Customer Service Representative
2 months ago
Hyundai Medford is a well-established automotive dealership dedicated to delivering outstanding service and quality vehicles to our esteemed clientele. We are proud of our team of committed professionals who aim for excellence in every facet of our operations. As we expand, we are looking for a Service Advisor to join our team and help us maintain our high standards of customer satisfaction.
Role SummaryAs a Service Advisor at Hyundai Medford, you will be instrumental in ensuring our customers receive exceptional service and support throughout their vehicle maintenance and repair experiences. Acting as the bridge between our clients and our expert service technicians, you will assist in diagnosing vehicle issues, scheduling appointments, and ensuring repairs are completed efficiently.
Key Responsibilities- Welcome and assist customers with a professional and friendly demeanor.
- Listen attentively to customer concerns and accurately record vehicle issues.
- Provide comprehensive explanations of suggested repairs and maintenance services.
- Manage service appointment scheduling and communicate repair timelines effectively.
- Collaborate with service technicians to guarantee timely repair completion.
- Prepare and present precise cost estimates to customers.
- Ensure high levels of customer satisfaction through clear and timely communication.
- Address customer inquiries and concerns with empathy and professionalism.
- Stay updated on automotive industry trends and product knowledge.
- Preferred: 1 year of experience as a Service Advisor in an automotive dealership environment.
- Strong communication and interpersonal skills.
- Exceptional customer service and problem-solving capabilities.
- Basic understanding of automotive systems and repairs.
- Able to thrive in a fast-paced, team-oriented setting.
- Proficient in computer skills for documenting service details and estimates.
- High school diploma or equivalent; additional automotive training or certification is advantageous.
- Paid time off (PTO) for vacation, personal, and sick days.
- 401K retirement savings plan with matching contributions.
- Employee discounts on vehicle purchases, servicing, and parts.
- Medical, dental, and vision insurance coverage for you and your eligible dependents.
- Life insurance for added peace of mind.
- Partnership with Certified DailyPay.
- Employee Assistance Program.
If you are a customer-oriented individual with a passion for the automotive sector and a desire to excel in a dynamic workplace, we invite you to consider the Service Advisor position at Hyundai Medford. Join us in our mission to provide exceptional service to our valued customers.
