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Healthcare Customer Service Representative
2 months ago
Position Overview:
The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone. This role is crucial in ensuring a high level of patient satisfaction through outstanding customer service.
Key Responsibilities:
This position is integral to the patient experience, providing essential support and information to those seeking care. Your contributions will help foster a culture centered on patient-focused, holistic care, emphasizing understanding, commitment, and mutual respect.
Required Qualifications:
- Minimum of 1 year of experience in customer service, or successful completion of an internship within the organization.
Preferred Qualifications:
- At least 1 year of experience in a medical office or healthcare setting.
- Familiarity with electronic medical records and/or computerized billing systems.
- Knowledge of medical terminology.
Experience Considerations:
- Candidates with backgrounds as a CNA, non-credentialed MA, EMT, or similar roles are encouraged to apply.
Why Choose Providence?
We offer exceptional benefits designed to support your well-being, professional growth, and financial security. Our commitment to our caregivers is reflected in our mission to care for everyone, particularly the most vulnerable in our communities.
About Providence:
Our organization is dedicated to the principle of "Know me, care for me, ease my way." Working with us means being part of a supportive environment that values diversity and inclusivity, ensuring that every employee feels essential, heard, and respected.
Our Impact:
With over 120,000 caregivers across more than 50 hospitals and 1,000 clinics, we are committed to serving our communities and upholding a tradition of caring for those in need.
Compensation:
The salary range provided is the base pay; additional compensation may be available for this role, including shift differentials, standby/on-call pay, overtime, premiums, extra shift incentives, or bonuses.
About the Team:
Providence Physician Enterprise (PE) encompasses a network of medical groups and affiliate practices, delivering quality, compassionate care across multiple states.
Diversity and Inclusion:
We are an Equal Opportunity Employer, committed to creating a workforce free from discrimination and harassment. We believe that diversity strengthens our organization and are dedicated to fostering an inclusive environment where everyone has equal opportunities for advancement.
