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Healthcare Customer Service Representative
2 months ago
Position Overview
The Patient Services Specialist serves as the initial point of contact for patients and visitors, whether in person or via telephone. This role is essential in ensuring a high standard of patient satisfaction through outstanding customer service.
Key Responsibilities
This position is pivotal in fostering a culture of patient-centered care, characterized by understanding, commitment, and mutual respect. Your contributions are valued, as we believe that empowering our staff is crucial for retaining top talent.
Required Qualifications
- Minimum of 1 year of experience in customer service, or successful completion of an internship within the organization.
Preferred Qualifications
- At least 1 year of experience in a medical office or healthcare setting.
- Familiarity with electronic medical records and/or billing systems.
- Knowledge of medical terminology.
Additional Experience
- Experience as a CNA, non-credentialed MA, EMT, or similar roles is beneficial.
Why Work with Us?
We offer exceptional benefits designed to support your well-being, professional growth, and financial stability. Our commitment to caring for everyone, especially the most vulnerable, is at the heart of our mission.
About Providence
At Providence, we pride ourselves on our promise to 'Know me, care for me, ease my way.' Working within our organization means that you will receive support throughout your career journey, enabling you to provide care to others effectively.
Our Commitment to Diversity
We are dedicated to creating an inclusive workplace where diversity is celebrated, and every individual is respected and valued. Our workforce is comprised of over 120,000 caregivers across various states, all committed to serving our communities.
Compensation Information
The listed pay range is the base salary; additional compensation may be available for this role, including shift differentials, standby/on-call pay, overtime, and bonus opportunities.
About the Team
Providence Physician Enterprise is a service line dedicated to delivering quality, compassionate care across multiple states. Our collective medical groups and affiliated practices represent one of the largest healthcare networks in the country.
Equal Opportunity Employer
We uphold the principle that every employee deserves a workplace free from discrimination and harassment. We are committed to fostering an inclusive workforce and providing equal opportunities for all.
