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Customer Service Representative

2 months ago

Medford, Oregon, United States Shannon Harris - State Farm Agent Full time
Job Description

**Position Overview**

Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? If so, this may be the career for you.

**Responsibilities**

  • Establish strong relationships with customers and follow up with them as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
  • Work with the agent to develop and maintain a digital marketing system to promote the office and attract new customers.
  • Assist with managing the website and social media content to ensure a strong online presence.
  • Maintain a strong work ethic with a total commitment to success each and every day.

**Benefits**

  • Simple IRA
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within the agency

**Requirements**

  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Enthusiasm for the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Experience in a variety of computer applications, particularly Windows
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)