Technical Support Specialist for Vending Solutions

2 weeks ago


Elmhurst, Illinois, United States Crane NXT Co Full time

About Us:
Crane NXT Co is a leader in the payment technology sector, providing innovative solutions that facilitate over 4 billion transactions weekly across more than 143 currencies globally. Our technology is integral to everyday experiences, from self-checkout systems to vending machines.

Role Overview:
As a Field Service Engineer, you will play a crucial role in delivering outstanding technical assistance to our customers utilizing vending equipment. Your responsibilities will encompass installation, troubleshooting, repair, and customer training.

Key Responsibilities:
In this position, you will:

  • Deliver exceptional technical support to customers, ensuring their vending equipment operates efficiently.
  • Collaborate with internal sales teams to provide valuable insights regarding market trends and customer needs.
  • Act as a communication bridge between customers and our Engineering, Quality, and Operations teams, relaying critical product quality feedback through detailed reports.
  • Optimize your time based on customer requirements, as documented in your visit reports.
  • Submit comprehensive quality reports that will inform design and process enhancements.
  • Contribute to revenue growth through paid support services, parts sales, and facilitating equipment sales.
  • Manage expenses in accordance with company policies and oversee inventory of car stock.
  • Focus on continuous improvement by researching and proposing innovative, cost-effective business solutions.

Qualifications:
The ideal candidate will possess:

  • A high school diploma with additional specialized training equivalent to two years of college or technical school.
  • A Bachelor's degree in a business or technical field is preferred.
  • A minimum of three to five years of progressively responsible experience in a similar role within the vending industry.
  • Proven project management and problem-solving capabilities.
  • Strong organizational skills and the ability to work independently.
  • Effective time management and prioritization skills.
  • Experience managing a large geographical territory with a willingness to travel.

Personal Attributes:
The successful candidate will be:

  • An analytical thinker with a knack for problem-solving.
  • Creative and resourceful, always seeking innovative solutions.
  • Customer service-oriented, with a commitment to meeting client needs.
  • Passionate about continuous improvement and innovation.
  • Organized, ensuring all necessary materials are prepared before commencing tasks.
  • A team player, adaptable to the needs of the group.
  • A strong communicator, capable of conveying project updates clearly and effectively.

What We Offer:
We provide a flexible work environment, defined career growth opportunities, generous paid time off, comprehensive medical benefits, a 401K plan with company contributions, and various other employee benefits.



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