Customer Service Specialist

2 weeks ago


Glastonbury, Connecticut, United States Axe Elite Full time
Job Overview

Position Summary: We are seeking a dedicated Customer Service Specialist to enhance our customer experience at Axe Elite. This role is pivotal in ensuring customer satisfaction through effective communication and problem-solving.

Benefits:

  • Competitive salary
  • Recognition programs on a monthly and annual basis
  • Team-building events and outings
  • Biweekly payment schedule
  • Unlimited performance-based bonuses
  • No prior experience or degree necessary
  • Comprehensive mentorship and coaching available

Key Responsibilities:
- Professionally manage incoming calls from customers, addressing inquiries and resolving complaints.
- Tackle and resolve customer issues related to product sales and service inquiries.
- Provide detailed information about the organization’s services and products to customers.
- Process customer requests, including forms, orders, and applications.
- Conduct research using available resources to find necessary information.
- Direct incoming calls to the appropriate departments.
- Follow up on complex customer calls as needed.
- Maintain accurate call notes and reports, updating them in the CRM system.
- Gather and assess all relevant information to address complaints and inquiries.
- Document details of customer interactions, including comments, inquiries, and actions taken.
- Coordinate with internal departments to manage administrative tasks effectively.

Qualifications:
- Availability: Monday to Friday, 8 a.m. to 5:30 p.m.
- Exceptional verbal communication skills with proper grammar.
- Ability to collaborate effectively with team members.
- Proficient computer skills.
- Strong multitasking abilities.
- Capable of responding calmly and effectively in emergency situations.
- Commitment to maintaining customer confidentiality.

Education:
- High school diploma or equivalent required.

Employment Type: Full-time

Salary: $32, $75,909.87 annually

Compensation Structure:

Includes commission and bonus pay opportunities.



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