Retail Marketing Ambassador

5 days ago


Richmond, California, United States NGM Marketing Full time

**About NGM Marketing**

We are a dynamic and forward-thinking retail marketing agency seeking a highly motivated individual to join our team as a Customer Service Representative.

Our company has a proven track record of driving successful marketing strategies that elevate our clients' presence in the market. As a Customer Service Representative, you will play a critical role in meeting and exceeding sales goals while fostering long-term relationships with our clients' customers.

You will be responsible for providing exceptional customer experiences through personalized interactions, ensuring customers receive the services and benefits they need. Your key responsibilities will include:

  • Clients' Product Knowledge: Understanding clients' products to effectively explain services and benefits to consumers and address their queries.
  • Interaction Record-Keeping: Maintaining accurate records of customer interactions, processed orders, and service schedules.
  • Initiative and Problem-Solving: Taking initiative, demonstrating a 'can-do' mindset, and resolving challenges efficiently.
  • Professional Attitude: Exemplifying trustworthiness, hospitality, and a positive attitude towards consumers and staff.
  • Team Leadership: Supervising a team of Junior Customer Service Representatives.

In order to excel in this role, you will require:

  • A high school diploma or equivalent qualification.
  • At least one year of experience in Customer Service Representative roles or hospitality positions such as retail or restaurant.
  • Effective communication skills and the ability to apply and explain product knowledge.
  • Dedication to continuous learning and training to enhance your hospitality skills and increase customer satisfaction.
  • An analytical problem-solving approach and an outgoing personality with a passion for helping others.

This is a full-time position requiring on-site work at various East Bay retail locations. Upon completion of training, you will receive a base pay with opportunities for additional commissions based on your performance. Our average entry-level associates earn between $800-$1600 per week.



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