Customer Experience Associate

3 weeks ago


Richmond, California, United States NGM Marketing Full time
About NGM Marketing
NGM Marketing is a leading retail marketing and customer service company. We are committed to delivering exceptional results for our clients through innovative marketing strategies and exceptional customer experiences.

Job Summary
We are seeking a bright and motivated Customer Service Representative to join our team. The primary purpose of this role is to meet and exceed sales goals while cultivating long-term relationships with our clients' customers. As a Customer Service Representative, you will provide customized and professional experiences for our customers.

About the Role
The responsibilities of this role include:
  • Understanding clients' products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need.
  • Keeping a record of customer interactions, processed orders, and service schedules.
  • Taking initiative and demonstrating a 'can-do' mindset, meeting challenges head-on no matter how difficult or stressful situations become.
  • Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff.
  • Managing a team of Junior Customer Service Representatives.

Requirements
To be successful in this role, you will need to have:
  • A high school diploma.
  • At least one year of experience in Customer Service Representative roles or hospitality positions such as retail or restaurant.
  • Ability to recognize, apply and explain product or service knowledge.
  • Dedication to consistent learning and training to master the craft of hospitality to increase customer experience.
  • An effective problem solver.
  • An outgoing personality with a passion for helping others.
  • Passion for increasing in-person hospitality skill set to build better relationships.
  • Excellent communications skills.

What We Offer
This is a full-time position that requires working on-site at specific retail locations throughout the East Bay. Upon completion of training, we offer a base pay with the opportunity to earn additional commissions based on personal performance. The average pay for our entry-level associates is $40-$80 per hour. If you are looking for a dynamic and challenging role that offers opportunities for growth and development, please submit your application.

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