Retail Marketing Specialist

5 days ago


Richmond, California, United States NGM Marketing Full time
About NGM Marketing
Next Generation Marketing is a retail marketing and customer service company that drives successful marketing and promotions strategies. We are committed to delivering exceptional results for our clients and providing exceptional customer experiences.

Job Description
The primary purpose of the Customer Service Representative is to meet and exceed sales goals in conjunction with cultivating long-term relationships with our client's customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality and provide customers with a customized yet professional experience.

Responsibilities
The responsibilities of the Customer Service Representative include:
  • Explaining services and benefits to consumers and answering questions so they get what they genuinely need.
  • Keeping records of customer interactions, processed orders, and service schedules.
  • Meeting challenges head-on and maintaining a positive and professional attitude.
  • Managing a team of Junior Customer Service Representatives.

Qualifications
To be successful in this role, you will need to have:
  • A high school diploma.
  • At least one year of experience in Customer Service Representative roles or hospitality positions such as retail or restaurant.
  • Ability to recognize, apply and explain product or service knowledge.
  • Dedication to consistent learning and training to master the craft of hospitality to increase customer experience.
  • An effective problem solver.
  • An outgoing personality with a passion for helping others.
  • Passion for increasing in-person hospitality skill set to build better relationships.
  • Excellent communications skills.

Compensation
This is a full-time position that requires working on-site at specific retail locations throughout the East Bay. Upon completion of training, we offer a base pay with the opportunity to earn additional commissions based on personal performance. The average pay for our entry-level associates is $800-$1600 per week.

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